Cancellation policy
At Peele, we offer select items on a subscription basis. This policy explains how you can cancel or modify your subscription, how our QR code-based fulfillment system works, and what to expect if you choose not to continue.
Subscriptions
When you subscribe to Peele, you agree to be billed automatically every 30 days. After each billing cycle, we’ll send you a physical postcard containing a QR code to your shipping address.
To receive your product shipment, you must scan the QR code and confirm your refill. If you do not scan the code within 14 days of billing, your refill will be skipped, but your subscription charge will still apply. This ensures consistent membership and refill slot access.
Your payment details are stored securely, and you’ll continue to be charged each cycle unless you cancel your subscription in advance.
Canceling or Managing Your Subscription
You can cancel or modify your subscription at any time by:
Some of our subscription plans may auto-renew at the end of their term. If you don’t wish to renew, you must cancel your subscription before the next renewal date. Failure to scan your QR code does not automatically cancel your subscription.
Returns & Refunds
We do not accept returns for subscription products that have been processed and/or shipped. If your product arrives damaged or defective, please reach out to our support team and we’ll make it right.
For more details, please review our Returns & Refund Policy.